Frequently Asked Questions
Everything you need to know about your Justmylook experience, from shipping to beauty advice.
How can I track my Justmylook order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's portal to monitor your delivery status in real-time.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on cosmetics or skincare products that have been opened or tested.
Are all products sold on Justmylook authentic?
Yes, we are authorized stockists for all the brands we carry. Every product is sourced directly from the manufacturer or official distributors to ensure 100% authenticity for our customers.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and flexible 'buy now, pay later' options including Klarna and Clearpay.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and will be calculated at the checkout page based on your location.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team immediately. Once an order has reached the 'Processing' stage in our warehouse, we are unable to cancel or amend it.